Service Definition for G-Cloud 14

DATALYTYX – Snowflake Data Cloud Hosting

Document Control

Authoring

Document Title	Service Definition for G-Cloud 14
Subtitle	DATALYTYX – Snowflake Data Cloud Hosting
Author	Iain Butler, Account Manager DATALYTYX

Approval

Approved by
Method	Email confirmation
Date	17/05/2023

Release

Version	Date	Comments
1.0	09/12/2014	Gcloud6 repurposing Final
2.0	17/06/2016	Gcloud8 repurposing Final
3.0	06/04/2017	Gcloud9 repurposing Final
4.0	23/05/2018	Gcloud10 repurposing Final
5.0	20/05/2019	Gcloud11 repurposing Final
6.0	20/05/2020	Gcloud12 repurposing Final
7.0	17/05/2022	Gcloud13 repurposing Final
8.0	30/04/2024	Gcloud14 repurposing Final

Service Description: DATALYTYX – Snowflake Data Cloud Hosting

An overview of the G-Cloud Service (functional, non-functional) DATALYTYX – Snowflake Data Cloud offers a simple, scalable, high performing and secure SQL cloud data warehouse. Organisations currently endure technical landscapes dotted with disparate data silos, complex data management and arduous security processes that burden IT staffs. These environments prevent organisations from getting all the insight from all of their data to easily and continuously deliver innovative products and services. Snowflake built a new SQL data warehouse from the ground up for the cloud, one designed with a patented new architecture to handle today’s and tomorrow’s data and analytics. The result is a data warehouse that delivers performance, simplicity, concurrency and affordability not possible with other platforms.
Functional elements	SQL based Structured and semi-structured data High performance Unlimited concurrency without affecting performance High security - role-based access, always-on encryption ODBC, JDBC, Javascript, Python, Spark, R, and Node.js connectors
Non-functional elements	This solution can be delivered as a fully managed service with implementation and maintenance activities completed by DATALYTYX.
Information assurance – Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information	We are targeting IL2 or IL3 level. The solution is also, in some cases, compliant to IL3 if installed on private government network/servers. Snowflake uses Amazon Web Services to process and distribute data.
Details of the level of backup/restore and disaster recovery that will be provided	Full DR (Disaster Recovery) facilities managed by Snowflake (Tier 1) with 5 day maximum restore time (tested continuously). More information available on request.
On-boarding and Off-boarding processes/scope etc.	Full set up service provided by DATALYTYX, including best practice design, set-up, training, data loading. Off-boarding will occur at the end of a license term or as a result of termination by either party. Client data can be extracted from the system and then purged upon confirmation of receipt of data by client.
Hosting/Service management details	Hosted at AWS Data Centre of the client’s choice. Microsoft Azure hosting may become available as well in 2018.
Service constraints (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.)	None.
Service Levels (e.g. performance, availability, support hours, severity definitions etc.)	There is one support level included with the purchase of the product which includes online, email and phone support during 0830-1800 Monday through Friday. Additional support can be negotiated on a case by case basis. We provide a technical account manager.
Financial recompense model for not meeting service levels	None.
Training	Training available for a separate cost upon request.
Ordering and invoicing process	Order with Purchase Order based on desired volumes.
Termination terms - By consumers (i.e. consumption)	3 months written notice or terms as agreed with G-cloud. No penalty costs for termination other than the fees due during the termination period.
Termination terms - By the Supplier (removal of the G-Cloud Service)	We would normally only terminate in the case of inappropriate use. License agreement provides details.
Data restoration / service migration	Restoration is normally same day. See Disaster Recovery for other.
Consumer responsibilities	Administration of users and access security, configuration, naming conventions and other set-up options.
Technical requirements (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.)	Supported Browser Minimum Version Chrome 47 Safari 9 Firefox 45 Internet Explorer 11 Opera 36 Edge 12 A reasonable internet connection speed is required.
Details of any trial service available.	Low cost ‘Proof of concept’ and ‘Pilot’ options on a fixed price set-up and operation basis. $400 of computer and storage costs available at no cost. https://bit.ly/2BCkEkh

Why DATALYTYX?

DATALYTYX is a trading name of Datalytyx MSS Limited which was established in 2008 with the goal of enabling organisations involved in (or getting involved in) Outsourcing, Shared Services, Corporate Performance, and large scale business change to get better data faster.

The company is privately owned and has experienced continued growth year on year.

DATALYTYX can count many well-known names across both the Public and Private sector. Clients include OneWeb, Informa Markets, Stonegate Pub Company, BOC, Hermes, Affinity Water and Calor.

In 2021, DATALYTYX was acquired by Mphasis for its expertise in Snowflake and Talend. With the global reach and resources of Mphasis, DATALYTYX is able to provide robust, cutting edge solutions at any scale.

DATALYTYX delivers high quality advice, services, and guidance for continuous improvement with a unique combination of expert industry knowledge and innovative solutions that complement our service offerings. We bring together:

Subject matter expertise that spans contract design, contract management, transition management, service delivery, service integration, relationship management, performance management and governance;

Significant service delivery, solution design and service partner selection experience (in the capacity of trusted advisor), and

Innovative supporting technology platforms to aid with the discovery, design, and management and governance of the ongoing projects, services, and supplier relationships.

DATALYTYX works with a variety of service providers, both directly and at the request of clients, to assist them with introducing governance (service delivery and PPM), enhancing their service offerings and management of their performance. This provides DATALYTYX with clarity on how service providers operate, where and how benefits can be realised and a deep understanding of their service offerings.

All technology used is delivered on a Software-as-a-Service basis. This removes the need for software installation and associated hardware, database and support costs, enabling the systems to be up and running with maximum efficiency.