OZLK IT LTD - Terms and Conditions for DevOps Support Services

1. Introduction These Terms and Conditions govern the use of DevOps Support Services (“the Service”) provided by [Your Company Name] (“the Provider”). By accessing and using the Service, the client (“the Client”) agrees to be bound by these Terms and Conditions.

2. Service Provision The Provider agrees to deliver the Service according to the specifications listed in the Service Definition Document. The Service will include support levels, data backup, disaster recovery plans, and other features as described.

3. Payment Terms Fees for the Service are due within 30 days of invoicing. The Client will be invoiced monthly in advance for the Service. Late payments may be subject to interest charges.

4. Client Obligations The Client agrees to provide the Provider with access to their systems and data as necessary for the provision of the Service. The Client is responsible for ensuring that their use of the Service complies with all applicable laws and regulations.

5. Confidentiality Both parties agree to treat all confidential information as confidential and to not disclose it to any third party without the prior written consent of the other party.

6. Intellectual Property All intellectual property rights in any materials provided as part of the Service are owned by the Provider. The Client is granted a non-exclusive license to use these materials as part of the Service.

7. Termination Either party may terminate the agreement with 30 days written notice. On termination, the Client must cease using the Service and pay any outstanding fees.

8. Limitation of Liability The Provider’s liability under these Terms and Conditions shall be limited to the total fees paid by the Client during the 12 months preceding any incident causing liability.

9. Dispute Resolution Any disputes arising out of these Terms and Conditions shall be resolved through negotiation between the parties. If a resolution cannot be reached, the dispute may be escalated to mediation or legal proceedings.

10. General These Terms and Conditions constitute the entire agreement between the parties regarding the use of the Service. No other agreements, representations, or warranties, other than those explicitly mentioned in this document, shall have any force or effect.