Service Definition Document for OpenText VIM Upgrade

Introduction

This document outlines the service definition for the upgrade of OpenText Vendor Invoice Management (VIM) system. The upgrade aims to transition from existing version(s) to the latest appropriate version, ensuring improved performance, enhanced features, and compatibility with the latest SAP solutions.

Scope of Services

The upgrade service can include the following, the specific scope of which shall be defined in an agreed Statement of Work prior to the commencement of any engagement:

Assessment of the current VIM environment.

Planning and scheduling the upgrade process.

Execution of the upgrade from VIM versions.

Configuration and customisation as per customer requirements.

Testing of the upgraded system to ensure full functionality.

Training and support for end users post-upgrade.

Prerequisites

In most cases before initiating the upgrade, the following prerequisites must be met by the Customer (though there may be exceptions, to be defined in the Statement of Work):

Implementation of SAINT/SPAM, BC activation and transport management.

Implementation and Deployment of FIORI and any VIM Applications based upon FIORI, and all necessary configuration on the FIORI server (eg SAP Gateway).

Creation of any deployment packages and or upgrades to end-user clients for new software versions.

Post-Upgrade Services

After the upgrade, the following services will be provided during an agreed “Hypercare” period to be defined in the Statement of Work (usually two weeks):

Verification of the installation and upgrade.

Monitoring system performance and resolving any issues.

Providing detailed documentation of the upgrade process and changes made.

Conclusion

Successful upgrade is a critical step for organisations to maintain an efficient and robust invoice management system. This service definition document serves as a guideline for the upgrade process, ensuring a smooth transition with minimal disruption to business operations.

For detailed upgrade instructions and prerequisites, please refer to the official OpenText documentation. Additionally, for insights into the new features and enhancements please consult a representative of Zenos Solutions.