Cloud Software

Pricing

For Cloud Software Services on G-Cloud 14

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Contents

Jadu Digital Platform Product Bundles	3

Overview	3

What type of organisation are you?	3

What functionality are you looking for?	4

Core Platform Bundles Functionality	4

Core Platform Pricing	5

What optional extras do you need?	6

Subscription Enhancements	6

Platform Enhancements	6

Service / Infrastructure Enhancements	6

Infrastructure Tiers	6

Additional Support Enhancements	7

Software Support for Jadu Central	8

Premium Enhancement Packs	9

Premium Integration Connectors	9

Optional Additional Applications	10

Jadu Hub Integration Server (HUBis)	10

Idox SinglePoint	11

What level of implementation support do you need?	12

Jadu Digital Platform and Jadu Digital Platform Lite implementation support	12

Jadu Connect implementation support	13

Jadu Central and Jadu Central Lite implementation support	14

Bespoke Implementation Services	15

Feature Comparison	16

Content Management	16

Form Management	20

Case Management	25

Jadu Digital Platform Product Bundles

Overview

We offer a simple four step model to determine the price of buying a Jadu Digital Platform Bundle:

Choose what type of organisation you are

Choose what functionality you are looking for

Choose what optional extras you need

Choose what level of implementation support you need

What type of organisation are you?

Our digital platform prices are determined by the anticipated demand from each organisation for our infrastructure and support services. To determine the most suitable pricing tier for your organisation, please refer to the table below.

Organisation size	Local Gov	Education	Health	Other Organisation Type
Small	District	School	GP	Less than 100 FTE
Medium	Borough	College	Hospital	101 - 250 FTE
Large	London Borough	Multi-Academy	Trust	251 - 499 FTE
Enterprise	Unitary/City/County	University	Acute Trust	Greater than 500 FTE

What functionality are you looking for?

We offer a number of unique packages for our customers that are aligned to their needs. Each element is described below, if you require a full functional matrix this is provided in the “Feature comparison” section of this document.

Content Management:

Use our low-code, secure and flexible web Content Management System to create, publish and manage accessible, user-first websites. Be a part of delivering accessible, responsive and award-winning websites.

Dynamic Forms:

Build accessible online forms using low-code, to capture customer data ready for transfer to other systems for further storage and processing. Use branching rules and logic to lead the customer along different optimised journeys.

Case Management:

Our case management and CRM solution is a web-based customer experience management service for customer case resolution and self-service. Jadu Connect lets your customers interact with you to solve their issues and provides tracking, updates & notifications about their case. Jadu Connect is suitable for handling different types of customer interactions such as complaints, disputes, requests, applications, subscriptions and more.

Galaxies:

Our platform offers multi-site deployment, meaning self-contained, accessible microsites/websites called ‘Galaxies’ each with their own, secure content management interface. Users are able to create and manage separate sites in one place.

Core Platform Bundles Functionality

Functionality	Jadu Central Lite	Jadu Central	Jadu Connect	Jadu Digital Platform Lite	Jadu Digital Platform
Content Management	Partial*	Yes	No	Partial*	Yes
Dynamic Forms	Yes	Yes	No	Yes	Yes
Case Management	No	No	Yes	Yes	Yes
Galaxies	No	Yes	No	No	Yes

* please see our “Feature comparison” section of this document for full details.

Core Platform Pricing

Once you have selected your organisation type and the functionality required please use the table below to see our core platform pricing for your specific needs.

Organisation size	Jadu Central Lite (Monthly)	Jadu Central (Monthly)	Jadu Connect (Monthly)	Jadu Digital Platform Lite (Monthly)	Jadu Digital Platform (Monthly)
Small	£3,947	£4,341	£1,523	£4,078	£5,863
Medium	£4,327	£4,767	£1,675	£4,477	£6,437
Large	£4,707	£5,177	£1,828	£4,867	£7,007
Enterprise	£5,837	£6,437	£2,284	£6,037	£8,717

NOTE: All prices quoted in this document are exclusive of VAT

Core Platform Notes:

A subscription to any product containing Jadu Central below includes:

Gold hosting (single server infrastructure) for one LIVE and one NON-LIVE environment. If you add Jadu Connect to your platform this will be held on secure multi-tenant infrastructure.

Standard support for Jadu Central

Access to online foundation training

Any subscription to Jadu Connect includes:

Secure multi-tenant infrastructure

One sandbox environment

Unlimited licensed users

Please note:

All subscriptions begin from the moment access is provided to any environment

Any existing customers who currently hold a perpetual licence for any of the products, and wish to continue using this licence, will need the GCloud listing for licenced customers.

What optional extras do you need?

Subscription Enhancements

The Jadu Digital Platform can be extended and enhanced in many ways, from infrastructure upgrades, to add-on modular software that deliver considerable business benefit. These enhancements are available for Jadu Central, Jadu Central Lite, Jadu Digital Platform and Jadu Digital Platform Lite Subscriptions.

Platform Enhancements

Optional Extras	Monthly Subscription
Add Jadu Gateway secure Intranet Access module A powerful and secure add-on product that enables secure, external access to an Intranet built on the Jadu Central Web Content Management System, providing employees and partners who have no corporate email address with secure access to Intranet content such as HR policies, Project information and digital services.	£1,350
Jadu Galaxies Microsite or full site deployment system Add the ability to design, build and deploy additional Web Content Management Systems and Microsites with Jadu Galaxies. This licence expansion enables more sites to be deployed in a multi-tenant architecture on a single instance of Jadu Central. Galaxies High Usage Licences (banded) for Live out of the box template Galaxies Sites (excluding customisations)4	0-20 Galaxies £0 21-50 Galaxies £65 51-150 Galaxies £100 150+ Galaxies £130

Service / Infrastructure Enhancements

Infrastructure Tiers

Gold Environment	Platinum Environment
Single server environment	Multi-server1 environment configured as High Performance (HP) OR High Availability (HA)

Optional Extras	Monthly Subscription (additional cost)
Upgrade to Platinum hosting for LIVE environment	£1,653
Upgrade to Platinum hosting for NON-LIVE environment	£735
Add Gold DR environment2	£475
Add Platinum DR environment2	£1,250
Add Enhanced DDOS mitigation	£200
Additional NON-LIVE Gold environment3	£210
Include data from LIVE to NON-LIVE and refresh every quarter4	£400
Enhanced server processing capacity on GOLD (additional 4 vCPUs and 8GB memory)5	£200
Enhanced server processing capacity on PLATINUM (additional 4 vCPUs and 8GB memory)5	£550
Enhanced server storage capacity on GOLD (additional 100GB disk space)6	£150
Enhanced server storage capacity on PLATINUM (additional 100GB disk space)6	£300

Jadu has two PLATINUM multi-server variant architecture on offer:

High Performance (all servers in one data centre to ensure optimum performance)

High Availability (servers spread across multiple data centres to provide optimum availability)

Where an optional DR implementation is purchased, this will match the chosen Live environment configuration (e.g. a GOLD Live infrastructure will result in a GOLD DR infrastructure and a PLATINUM Live infrastructure will result in a PLATINUM DR infrastructure).

A Non-Live environment will contain the Jadu software and front end templates but will not have any of the content that is contained in the Live environment.

Content from the Live environment will be copied to the Non-Live environment and refreshed each quarter.

Jadu uses the optimum hosting provider server instance types available at any given time so precise server specifications will change from time to time but a GOLD server will typically have a maximum of 4 vCPUs and 8GB memory and PLATINUM architectures will have a combined maximum of 12 vCPUs and 24GB memory.

A GOLD & PLATINUM server will have 150GB of disk space available for content as standard. Any increases in storage capacity will need to be replicated to each of the PLATINUM server instances within the scaling group as well as the control node. File system backups will also incorporate this increase.

Additional Support Enhancements

Optional Extras	Monthly Subscription (additional cost)
Upgrade to Enhanced Support (see below)	£1,365
Add additional Jadu Central support users (batch of 5)	£400
Add Premium Galaxies site support Named support access for individuals of a Galaxies site organisation, separate from the organisation providing the Jadu Central Platform7	£525

Premium Galaxies site support provides additional users and support for Galaxies sites

Software Support for Jadu Central

Each of the subscription packages listed above includes our standard support service and up to 10 registrations for Jadu Central Foundation training. Additional support options are provided in our Enhanced package, available as an add-on.

Standard	Enhanced Central Full Package
5 support users	12 support users
No retained service days	10 days of professional services per annum to be drawn down as desired
4 Deployments per annum during business hours	Deployments during business hours plus 6 out of hours deployments per annum
4 Deployments per annum to Jadu hosted environments	Deployments to Jadu hosted environments plus 6 deployments per annum to third-party hosted Non-Live environments
Included in Jadu Central subscription costs	Add-on to subscription costs: £1,365/month

Subscription enhancements available for Jadu Digital Platform, Jadu Digital Platform Lite and Jadu Connect subscriptions.

Optional Extras	Monthly Subscription (additional cost)
Additional Sandbox Environment	£265
Additional Storage Costs for LIVE Environment 100GB (Sandbox environments are limited to 10GB of storage)	£30

Premium Enhancement Packs

As part of the Jadu platform, Premium Enhancements Packs significantly extend the functionality and value to users. Premium Enhancements Packs are pre-developed commercial applications, widgets, modules and integrations that have been user and accessibility tested to rapidly deliver value to how your organisation leverages the Jadu platform for delivery of digital self-service. Note: setup for Premium Enhancements Packs vary depending on product - see Lot 3.

Description	Annual Subscription (per connector, does not include setup)
Basic Enhancement Pack (For example*: OAuth Client Manager1, Premium Integration Connectors (see below), Jadu Paybridge payment adapters, basic portal-page widgets e.g. Jadu Spotlight Widget2 etc.)	£2,000
Advanced Enhancement Pack (For example*: Jadu Enhanced Events Module, Jadu Paybridge Payments Module, mygov.scot myaccount Single Sign-on etc.)	£6,000
Enterprise Enhancement Pack (For example*: Jadu AWS Bedrock AI and LLM suite, Brightly Siemens CONFIRM, Symology Asset Management, Veolia ECHO Waste Platform, Jadu Subscribe to Case, Jadu Signals Personalisation Engine module etc.)	£15,000

*Listing not exhaustive

1 - The Jadu OAuth Client Manager is an additional feature within Jadu Connect that enables the creation and editing of additional OAuth clients within Jadu Connect for linking Jadu Connect authentication with third party systems. If you have a subscription for another Jadu SSO integration then the OAuth client has no additional subscription charge.

2 - Jadu Spotlight Global Content Management widget - Save time with smarter and dynamic content management - Enhance website consistency, personalisation and accessibility with the Jadu Spotlight Module. Requires approximately 4 to 5 days design services (see Lot 3).

Premium Integration Connectors

As part of the Jadu platform, standard integrations with common lines of business systems are developed and released as part of the core software platform. These become available to all customers to use. In some cases professional services may be required for the implementation of an integration, which can be provided through our G-Cloud ‘Cloud Support’ schedule of rates.

Description
Jadu Premium Integration Connector (per connector) Available Connectors include (but not exhaustive): Jadu Lexbot1 Intelligent Chat Capita One Digital Portal Single Sign On Connector NEC Software Solutions Housing Portal (HOL) Single Sign-On Connector2 NEC Software Solutions Citizen Access Benefits (CA-B) and Citizen Access Revenues (CA-R) Single Sign-On Connector2 Bartec Collective (v14+) Connector3 Idox Cloud Integrations Hub Connector Capita Pay360 Integrations Hub Connector Requiring additional Jadu HUBis subscription: NEC Software Solutions M3PP / Assure Integrations Hub Connector* Whitespace Integrations Hub Connector4* Idox Uniform Integrations Hub Connector* Blue Prism Connector*

An AWS account is a prerequisite and is not included in the pricing of the LexBot. Jadu offers Professional Services and Digital Consultancy which we recommend to customers exploring options to leverage AI and Robotic Process Automation

Annual support for NEC based SSO also provides access to the OAUTH client manager. If you already have the OAuth Client Manager annual support then the relevant NEC integrations only have an initial set up charge.

Bartec integrations require an element of professional services to configure and test the integration against your specific instance, as implementations of Bartec and the associated connector settings will vary between customers

Whitespace integrations require an element of professional services to configure and test the integration against your specific instance, as implementations of Whitespace and the associated connector settings will vary between customers

*These connectors require an active Jadu HUBis subscription

NOTE: All costs quoted are exclusive of VAT

Optional Additional Applications

Jadu Hub Integration Server (HUBis)

The Jadu HUB Integration Server product is required in cases where the customer has an externally hosted and managed Jadu Central environment or has a Jadu Connect tenant space either of which requires to integrate with a back office hosted system. In such cases, HUB Integration Server provides a common interface for integrating with supported third-party products. Professional services will be required for setup of each HUB Integration Server and can be purchased via Lot 3.

Description	Monthly Subscription
Jadu HUB Integration Server Hosted by Customer	£750
Jadu HUB Integration Server Cloud hosted by Jadu	£1,200

The monthly cost above includes instances of the hub integration server for both live and test environments.

Idox SinglePoint

You’ll need an NLPG-based address lookup service for the digital customer platform. If you do not already use either SinglePoint / Esri ArcGIS Enterprise/Server (using UK Data Loader), Jadu can provide SinglePoint via subscription.

Description	Initial Setup	Annual Support
AddressBase Premium Full GB Annual service including 6-weekly change-only updates, all patch releases and upgrades and standard changes	£1,250	£7,500
LLPG (hosted) Annual service includes either daily or weekly change-only updates, all patch releases and upgrades and standard changes	£1,875	£3,750
Bundled AddressBase Premium Full GB and LLPG (hosted) Annual service including 6-weekly change-only updates for ABP and either daily or weekly change-only updates for LLPG, all patch releases and upgrades and standard changes	£2,500	£10,000

NOTE: All costs quoted are exclusive of VAT

On-premise solutions are also available; contact Idox directly for more information.

What level of implementation support do you need?

At Jadu we recognise that ongoing success is often rooted in the approach taken at the time of implementation. To ensure you have the support your organisation needs to be successful, we offer a variety of implementation packages. These range from our basic package, which is designed for organisations that have the skills and capacity to do it themselves, all the way through to a managed service transformation implementation, where we do the heavy lifting for you.

Please note that all implementations require the Basic Implementation package as minimum.

Jadu Digital Platform and Jadu Digital Platform Lite implementation support

Functionality	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation project management	Yes	Yes	Yes	Yes	Yes
Products installed and configured	Yes	Yes	Yes	Yes	Yes
Digital platform training	Yes	Yes	Yes	Yes	Yes
Number of As-Is processes implemented1	1	10	1	20	50
Process redesign included2	No	No	No	Yes	Yes
Digital discovery, planning and prioritisation3	No	No	Yes	Yes	Yes
Enhanced implementation change management4	No	No	No	No	Yes

An As-Is process is defined as a process that already exists in either an existing digital platform or as a clearly defined manual process that is configured on the Jadu Digital Platform in its current state.

Process redesign uses process analysis workshops and service design techniques to improve the current process and optimise workflow. Where this option is not selected processes will be addressed as ‘lift and shift’ onto the Jadu Digital Platform.

Digital discovery, planning and prioritisation provides the expertise and support required to understand and define the optimum roadmap for implementing and maximising your use of the Jadu Digital Platform.

Enhanced implementation change management produces a tailored change and communications approach and detailed plans to support people and processes through deployment to successful embedding of the platform.

Implementation Package	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation Services - No Theme	£26,000	£83,000	£92,000	£210,000	£459,000
Implementation Services + Classic Theme (Tier 1)	£56,000	£113,000	£122,000	£240,000	£489,000
Implementation Services + Premium Theme (Tier 2)	£66,000	£123,000	£132,000	£250,000	£499,000
Implementation Services + Enhanced Theme (Tier 3)	£81,000	£138,000	£147,000	£265,000	£514,000
Implementation Services + Digital Platform Lite Theme*	£46,000	£103,000	£112,000	£230,000	£479,000

* Digital Platform Lite only

NOTE: All costs quoted are exclusive of VAT

Jadu Connect implementation support

Functionality	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation project management	Yes	Yes	Yes	Yes	Yes
Products installed and configured	Yes	Yes	Yes	Yes	Yes
Digital platform training	Yes	Yes	Yes	Yes	Yes
Number of As-Is processes implemented1	1	10	1	20	50
Process redesign included2	No	No	No	Yes	Yes
Digital discovery, planning and prioritisation3	No	No	Yes	Yes	Yes
Enhanced implementation change management4	No	No	No	No	Yes

An As-Is process is defined as a process that already exists in either an existing digital platform or as a clearly defined manual process that is configured on the Jadu Digital Platform in its current state.

Process redesign uses process analysis workshops and service design techniques to improve the current process and optimise workflow. Where this option is not selected processes will be addressed as ‘lift and shift’ onto the Jadu Digital Platform.

Digital discovery, planning and prioritisation provides the expertise and support required to understand and define the optimum roadmap for implementing and maximising your use of the Jadu Digital Platform.

Enhanced implementation change management produces a tailored change and communications approach and detailed plans to support people and processes through deployment to successful embedding of the platform.

Implementation Package	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation Services	£26,000	£83,000	£92,000	£210,000	£459,000

NOTE: All costs quoted are exclusive of VAT

Jadu Central and Jadu Central Lite implementation support

Functionality	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation project management	Yes	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Products installed and configured	Yes	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Digital platform training	Yes	Not Applicable	Not Applicable	Not Applicable	Not Applicable

Implementation Package	Basic (Minimum)	Enhanced	Discovery	Full	Transformation
Implementation Services - No Theme	£17,000	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Implementation Services + Classic Theme (Tier 1)	£47,000	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Implementation Services + Premium Theme (Tier 2)	£57,000	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Implementation Services + Enhanced Theme (Tier 3)	£72,000	Not Applicable	Not Applicable	Not Applicable	Not Applicable

NOTE: All costs quoted are exclusive of VAT

Bespoke Implementation Services

We are happy to provide bespoke implementation services to suit your specific requirements and budgetary needs. Our bespoke implementation packages are built on top of the basic implementation package for the selected platform and tailored to your requirements.

All bespoke implementation services are based on our SFiA rate card.

Full Feature Comparison

Content Management

Content Creation Features

Content Creation	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Autosave: Prevent loss of work regardless of whether content has been saved manually during the editing process. Content recovery options allow amendments to be recovered, dismissed or reverted to the last saved version.	YES	YES	YES	YES
Track changes: Revert to previously saved versions of content from a version library that provides a side-by-side view of pages, with content changes highlighted accordingly.	YES	YES	YES	YES
Content locking: Lock content until a specific date and time. While content is locked, it can only be accessed by the administrator who applied the lock. Other administrators can request that the lock is released, triggering an email request.	YES	YES	YES	YES
Content scheduling: Schedule content to go live and offline automatically.	YES	NO	YES	YES
Metadata and SEO: Compliant with metadata standards, includes tools to manage indexing by robots crawling your website.	YES	YES	YES	YES
Homepages: Create highly personalised landing pages, category homepages and campaign pages. Using adverts banners and widgets, every element of homepages can be styled to your brand. Share and create new plugins and widgets with other Jadu users or download from Jadu's library of pre-made widgets.	YES	YES	YES	YES
Documents: Commonly used to publish long form content on your website. They can include links, images, tables, etc and be composed of one or more pages.	YES	NO	YES	YES
News: A news archive for time-sensitive content that reports news about your organisation.	YES	NO	YES	NO
Events: Create and manage a calendar of events on your website. It includes functionality such as recurring events, public event submission and saved venues.	YES	NO	YES	NO
A to Z of services: Provide your site users with a simple and efficient means to navigate all the services your organisation offers.	YES	NO	YES	NO
Councillors: A dedicated section for elected councillors, the party and ward they represent.	YES	NO	YES	NO
Meeting and minutes: Post information about committees, meetings and all related content such as agendas and minutes.	YES	NO	YES	NO
Directories: Create repositories for structured data and allow customer generated additions/amendments through a controlled workflow.	YES	NO	YES	NO
RSS feeds: News and Events modules within publishing provides access to content as RSS feeds. An administrative area allows management of your website’s inbound RSS feeds.	YES	NO	YES	NO
Blogs: Create an unlimited number of blogs that can be deployed across your organisation, with blog owners able to moderate comments through simple accept/reject actions. Blog design templates can easily be selected or changed via a style template palette.	YES	NO	YES	NO
Announcements: Rapidly publish important messages/announcements across your entire site.	YES	YES	YES	YES
Homepage banner management: Upload multiple banners for activation as and when required, with the facility to randomise a selection or statically display a particular banner.	YES	YES	YES	YES
Supplements: Build a library of reusable contact details, hand customers off to relevant external content or call out related calls to action on the page. Update once and all related pages are updated.	YES	YES	YES	YES

Asset Management Features

Asset management	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Image library: Upload image files to a fully searchable image library, enabling easy storage and retrieval.	YES	YES	YES	YES
Image category management: Manage the filing structure where images can be assigned within the platform.	YES	YES	YES	YES
Galleries: Create collections of related multimedia items (images, video, audio) and publish in a navigable, gallery format with automatically generated thumbnail versions.	YES	NO	YES	NO
Downloads: Upload files, such as leaflets or published documents to your website. Supported file formats include PDF, Excel, Word, text only and image files.	YES	NO	YES	YES

Utilities

Utilities	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Login and access privileges: Create new users and specify granular levels of permissions to ensure user groups only see the necessary parts of your platform.	YES	YES	YES	YES
SAML integration: SAML single sign-on is available for both staff and public users.	YES	YES	YES	YES
Online now: View active administrators, their recent activity and send them direct messages.	YES	YES	YES	YES
Jadu search: Search across all content in the platform.	YES	YES	YES	YES
Create advanced workflow management: Changes will not go through your live site until they have been through the appropriate workflow. Configure using a simple drag and drop interface. Rollback functionality reverts to previously saved versions at any time.	YES	YES	YES	YES
Task notification: Built into workflow management, email notifications can be configured and sent to individuals or groups relating to items awaiting actions, review or expiry.	YES	YES	YES	YES
Category builder and site navigation: Fully customise navigation by managing your site’s taxonomy. Publish information in several parts of your site while controlling it from a single source.	YES	YES	YES	YES
Stylesheets: Upload new stylesheets and assign to different categories, individual content and user interaction related widgets.	YES	YES	YES	YES
Friendly and readable URL management: Generate readable URLs based on meta descriptions and page titles to create dynamic yet semantic web friendly URLs.	YES	YES	YES	YES
Link checker: Check all URLs on your website and receive a report detailing any broken links.	YES	YES	YES	YES
Image editor: Edit image files and optimise them for the web before publishing.	YES	YES	YES	YES
Advanced web analytics: View reports and insights into site usage relating to specific timescales, documents or within a category. Instant visual reporting on what your visitors are looking at and how they are interacting with your website.	YES	YES	YES	YES
LDAP: Synchronise with your Local Directory Access Privileges setting by mapping to existing user names or email addresses.	YES	YES	YES	YES
Reports: Detailed reports on website content, admin and user activity.	YES	YES	YES	YES
Collaboration management: Designate groups to edit and receive notifications on specific categories or pages.	YES	YES	YES	YES
Widget manager: Upload new widgets to your library or develop existing ones.	YES	YES	YES	YES
API: MyJadu API enables users to create applications around your website content through a web-based public development framework.	YES	YES	YES	YES
Accessibility checker: Check content before it is published with accessibility checks.	YES	YES	YES	YES
Theme settings: Manage the look and feel of your site from a non-technical interface within the application.	YES	YES	YES	YES

Marketing and Content Personalisation Features

Marketing and content personalisation	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Visitor log-in and personal homepage: Visitors can register and log-in to receive a personalised experience based on stated preferences.	YES	YES	YES	YES
List filter and export text / HTML emails: Filter by specific variables to create individual campaign lists for specific targeting, visitors can opt in or out of receiving emailing alerts and newsletters.	YES	YES	YES	YES
Content targeting and personalisation: Page elements can be targeted to individual visitors’ preferences. Personalised widgets can be included to display visitors’ interaction histories.	YES	YES	YES	YES
Log-in reporting: View and analyse visitors’ login histories across specific date ranges.	YES	YES	YES	YES

Multi Website deployment

Multi Website deployment with Galaxies	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Multi-tenant SaaS delivery: Build a private cloud of websites managed centrally. No technical skills required Use a visual interface and choose from a collection of default templates.	YES	NO	YES	YES Subject to additional cost
Assign multiple URLs: Redirect a specific URL or add a number of aliases.	YES	NO	YES	YES Subject to additional cost
Language pack creation: Easily amend language and terminology for web page functionality with facility to import / export.	YES	NO	YES	YES Subject to additional cost
Password Protection: Password protect and manage users on each Galaxies site.	YES	NO	YES	YES Subject to additional cost
Jadu log on: Assign administrators the ability to use sign on for access across all Galaxies websites.	YES	NO	YES	YES Subject to additional cost

Form Management

Form Development Features

Form Development	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
“Drag and Drop” forms builder: With a robust template system and simple, easy-to-use drag and drop interface, creating forms is a non-technical, no-code task.	YES	YES	YES	YES
Multi-page forms: Multi-page forms make completing complex forms far easier on mobile devices for users.	YES	YES	YES	YES
Logics and Calculations: A low-code interface provides non-technical business analysts a powerful tool to develop smart forms that leverage logics, branching and calculations within forms. Filter Form Logics by Name and Type on the Logics list view. Filter Form Logics by "Question to fill" and "Prefill value" on the Logics list view.	YES	YES	YES	YES
Instructions and help text: Ensuring that help text is clear is vital to both usability and accessibility. Jadu Central enables help text to be added on a question by question basis.	YES	YES	YES	YES
Mandatory and non-mandatory questions: Giving users the choice to complete questions as well as having a robust method for collecting the right data is essential to creating successful digital services.	YES	YES	YES	YES
Default answers: Help speed up form completion for your users by setting default question answers.	YES	YES	YES	YES
Prefill values: Prefill question answers with values from user account, earlier from questions, other systems and from url parameters.	YES	YES	YES	YES
Placeholder values: Assist your users by providing an example response as a placeholder.	YES	YES	YES	YES
Progress bar: Display a progress bar to provide an indication to your users of their progress through the form.	YES	YES	YES	YES
Resume or restart options: Decide where in the form users are returned after resuming the form from their my account. Return users to the start of the form or to the last question page that they were on before abandoning the form.	YES	YES	YES	YES
Text component: Supports HTML text and text area input fields.	YES	YES	YES	YES
Multiple choice formats: HTML radio, select and checkbox input fields.	YES	YES	YES	YES
Repeatable question component: Capture multiple entries of the same questions.	YES	YES	YES	YES
File upload component: Accept attachments with the form submission. Multiple files can be uploaded to the same question and the type of file accepted can be restricted.	YES	YES	YES	YES
Date input component: Capture dates using HTML5 date input. Limit accepted dates to future only, past only and for a range.	YES	YES	YES	YES
Hidden value component HTML hidden input field	YES	YES	YES	YES
Confirmed entry component: Optionally require confirmation of an answer entered into a text field.	YES	YES	YES	YES
Public / private questions: Choose where the question is displayed, to the public on the website or to staff users on the internal view of the form or both.	YES	YES	YES	YES
Address Verification Lookup capability: Capture verified address data within the form by integrating with Idox SinglePoint, Esri ArcGIS Enterprise/Server (using UK Data Loader) or your own gazetteer (Address Finder).	YES	YES	YES	YES
Integrated components: Interaction with external data sources – web services, databases, etc. Integration points that developers can use to create new components, logics and actions to connect to external data sources.	YES	YES	YES	YES
Validation routines: Standard validation rules are provided out of the box for common data patterns including alphabetic, alphanumeric, date formats, email addresses, UK national insurance and passport numbers. Extend the core set of validation options by creating your own validation routines using regular expressions.	YES	YES	YES	YES
Page level branching: Configure page level branching, direct users through a form based on responses and logic to specific questions.	YES	YES	YES	YES
Conditional question sections: Group questions into sections and show the section based on responses within the page, date, time, type of user.	YES	YES	YES	YES
Event booking component: Integrate forms with Microsoft Office 365 calendars and take/manage bookings through forms.	YES	YES	YES	YES
Shared form page templates: Create and share pages between forms, update multiple forms at once by editing the page template. Changes go require workflow approval and a version history allows pages to be rolled back if required.	YES	YES	YES	YES
Custom form completion pages: Provide the next steps for your customers by customising the form completion page using a WYSIWYG editor and placeholders.	YES	YES	YES	YES
Automatic PDF form receipts: Jadu Central can be configured to generate a completed PDF form on form submission as a receipt or where a wet signature may be required.	YES	YES	YES	YES
Email alerts: Unlimited per form configurable email alerts. Configure email messages and receipts easily including printing any form submission data into the email.	YES	YES	YES	YES

Form Publishing Features

Form Publishing	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Offline forms: Take individual forms offline or take all forms offline at the same time.	YES	YES	YES	YES
Invisible forms: Make live forms hidden on the website but accessible via the form URL.	YES	YES	YES	YES
Publishing options: Publish the form to your website, to staff users or embed the form on third party websites using form embed.	YES	YES	YES	YES
Archived forms: Forms can be archived along with all the form submission data (subject to your data retention policies).	YES	YES	YES	YES

Security Features

Security	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Secure storage of user data: All data in Jadu Central is encrypted.	YES	YES	YES	YES
CAPTCHA verification: Require the successful completion of a CAPTCHA before the form can be submitted.	YES	YES	YES	YES
Force user authentication: Ensure users have an account and are signed in before allowing them to complete the form.	YES	YES	YES	YES
Data retention: Control how long received form data is held in the system, remove user data and reporting data at the same time or separately. Decide what sort of data should be removed and when. For particular sensitive forms, such a child safeguarding the data can be removed upon submission after form actions have completed.	YES	YES	YES	YES

Forms Administration Features

Form administration	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Complete forms on behalf of a customer: Staff view of the form with private questions, forms can be completed on behalf of a customer and will appear in their My Account.	YES	YES	YES	YES
Received form processing: View form responses in the control center.	YES	YES	YES	YES
Audit trail of emails sent by the system: Track all the automated email sent after a customer submits a form for full audit on communications.	YES	YES	YES	YES
Form import / export: Export forms and import them into other systems for example from UAT to Production. Take forms from the Jadu Library and import them into your system.	YES	YES	YES	YES
Form duplication for increased productivity: Make a copy of your forms and share them with other users or on the Jadu Library.	YES	YES	YES	YES
Form action failure notification: Be notified if a form action fails. Notifications can be temporarily muted, or unsubscribed from.	YES	YES	YES	YES
Search and filter received forms by properties: A powerful search that enables you to locate forms submissions based on any of the properties in the form.	YES	YES	YES	YES
Form metrics – usage and reporting console: In app reporting to give you a detailed dashboard of form submissions and popularity as well as drop off points.	YES	YES	YES	YES

Forms - Customer User Experience

Forms - Customer user experience	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Marketing module integration: Track customer interactions when using the Jadu Marketing Module, allowing user registration and personal account usage for progress tracking.	YES	YES	YES	YES
Save and Return: Support for form continuation at a later date through the MyAccount dashboard. Customers can start a form and save its progress to their account for completion at a later date.	YES	YES	YES	YES
Customer form submission archive and history: Customers can view a history of all the forms they completed as well as any payments they have made from their MyAccount dashboard.	YES	YES	YES	YES
Flexible form variable data output: Variable taken directly from form submission allowing you to send exactly what is required to any person or system.	YES	YES	YES	YES
Responsive design templates for support on all devices: Forms are accessible (to WGAG guidelines) and are responsively designed to work on all devices.	YES	YES	YES	YES

Forms - Integration Tools

Forms - Integration tools	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Central	Jadu Central Lite
Configurable data exports; manual or scheduled: CSV, JSON, XML file formats can be exported from the platform.	YES	YES	YES	YES
Form data pre-formatting routines at point of export / data push: Format data so it can be exported in the way you need.	YES	YES	YES	YES
Data File output feature – enabling extensible connector development: Export form data on submission in XML or CSV format over FTP and SFTP connections. Developers can create custom connectors for other transfer protocols if required.	YES	YES	YES	YES
Jadu Payments Bridge module (optional): Jadu Paybridge enables a number of payment service providers (credit card processors) to be added to a form. Paybridge is a management system that allows you to take payments within a form and manage all transactions in one place.	YES	YES	YES	YES
Custom form actions: Output data from a form to a third party system upon form submission (such as a CRM system) with custom forms actions.	YES	YES	YES	YES

Case Management

Case Management and Collaboration	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Collaborative, real-time timeline for case views: Jadu Connect features a timeline view of cases where both the customer can track and trace their cases and the Authority can view the same cases but with extra detail that is not available to the customer.	YES	YES	YES
Case workflow and automation: Business Analysts can create workflow around business processes and workflows to design services that empower users and business managers to action and progress cases through different statuses. Transitioning cases can also be automated and tied to SLA’s.	YES	YES	YES
Messaging: As well as real-time messaging in the case timeline, Connect offers an easy to configure and manage messaging system that enables case alerts and notifications via email.	YES	YES	YES
Assignment: Cases can easily be assigned to individuals and teams / groups either manually by a case manager or automatically using the in-built rules engine.	YES	YES	YES
Case notes and alerts: Administrators can add case notes and alerts that the customer will not see - to help guide other administrators and case managers around important notes and messages relating to the customer.	YES	YES	YES
Case files: Files are managed inside of Connect and can be accessed easily through the case timeline and in a dedicated files tab.	YES	YES	YES
Case history: A complete view of the case is available for administrators to immediately see what has happened within the case and when.	YES	YES	YES
View and edit case details: The ability to view and edit all values including linked people, addresses and case dates from a ‘details’ tab.	YES	YES	YES
Delete personal data from a case: As part of GDPR support, cases can have all personal data redacted / removed.	YES	YES	YES
Case filters and workqueues: Easily view cases by their properties including SLA times and statuses as well as by case type.	YES	YES	YES
Case export: Export case data to CSV file format for use in third party applications.	YES	YES	YES
Reports: As well as a framework for programmatically accessing reporting data via Webhooks and API for enterprise reporting, basic out of the box reports on cases and case load are provided.	YES	YES	YES

Case Management - Workflow Design

Workflow Design	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Manage workflows: Connect helps you manage workflows across your business, enabling you to create workflows for all your business processes to be digitised.	YES	YES	YES
Create and edit fields: Business Analysts can create highly customised services in a simple-to-use interface.	YES	YES	YES
Manage case forms: Data can be collected as a case passes through different statuses, adding to the case and ensuring that the case information is up to date.	YES	YES	YES
Manage email templates: Creating custom, automated email to customers as well as business users means that cases can provide transparency on resolutions as well as provide continual updates on case status.	YES	YES	YES
Manage automated rules: Provides a powerful rules engine to drive automation in workflows - including SLA rules, managing notifications and triggering integrations to back office applications.	YES	YES	YES
Limit the number of open cases per address: limit the number of service requests per unique property address for a given case type / workflow.	YES	YES	YES
Control end user visibility of a case: Enable or disable the customer timeline (disabling the timeline removes case transparency so Connect can be used as a ‘back office’ application).	YES	YES	YES
Manage ribbon elements: The ‘Ribbon’ is a powerful and customisable ‘dashboard’ of the case.	YES	YES	YES
Create and share dashboards: Create dashboards and share them with your users.	YES	YES	YES
Manage dashboard columns: Customise the view of any dashboard by adding and removing columns.	YES	YES	YES
Import / export case types: Sharing and managing case types enables you to move workflows between environments (i.e. UAT to LIVE) and also exchange case types with other Connect users / organisations.	YES	YES	YES
Import cases: Cases from third party systems can be imported into Connect for managing within the platform.	YES	YES	YES
Import person records: Import customer data from third party systems.	YES	YES	YES

Case Management - User Administration

User Administration	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Manage user roles and permissions: Create ‘FREE’ users in your organisation to enable collaborative case management.	YES	YES	YES
Manage user groups: Organise your teams into groups for group case assignment.	YES	YES	YES
Manage user registration: Manage how your customers sign up to track their cases and accounts.	YES	YES	YES
Manage user privacy policy on registration: Manage your privacy policy to fit your organisations group policies.	YES	YES	YES

Contact and Customer Relationship Management

Contact Management and CRM	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Searching: Connect features a powerful search engine to make it easy to locate contacts and customer cases.	YES	YES	YES
Person records: Administrators can view customer records from a single dashboard providing access to all cases raised by the customer and any associated notes.	YES	YES	YES
Person notes and alerts: Notes and alerts can be added to contact records for administrators to easily view.	YES	YES	YES
Person timeline history: View a timeline of the customers activity from a single dashboard.	YES	YES	YES
View cases for a person: View all cases for a contact in a single interface.	YES	YES	YES
Invite a user to create an account: Manage the creation of online accounts inside Connect proactively by inviting customers to sign up and track their cases with a single click.	YES	YES	YES
Delete a person record and associated user account: Person records and associated accounts can be deleted by administrators.	YES	YES	YES
Organisation records / Business Accounts: Manage Business Accounts and B2B relationships enabling your corporate customers to raise and track cases for their businesses.	YES	YES	YES
Invite a user to join an organisation account: Manage the creation of online business accounts inside Connect proactively by inviting customers to sign up and track their organisations cases with a single click. Account administrators can also invite colleagues to join a corporate account.	YES	YES	YES

Integrations

Integrations	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Connect Service API: The Connect Service API provides read and write access to create cases from third party applications such as native mobile apps and other systems.	YES	YES	YES
Webhooks: Webhooks provide a safe way to integrate with other systems in real-time.	YES	YES	YES
Address lookups: Easily look up address data and assign cases to addresses.	YES	YES	YES
Email integrations: Integrate with third party email sending platforms.	YES	YES	YES
Single Sign On (SSO): Connect features a Single Sign On architecture using OAuth2/OIDC to enable customers to use their Connect MyAccount username and password to single sign into other OAuth2 compliant products.	YES	YES	YES

Other CRM Features

Other	Jadu Digital Platform	Jadu Digital Platform Lite	Jadu Connect
Manage branding: Brand the Connect User Interface with your corporate logo and colours providing consistency with your website brand.	YES	YES	YES
Manage icons: Upload your corporate icon providing consistency with your website brand.	YES	YES	YES

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