Cloud Support

Pricing

Cloud Support and Platform Management

For Cloud Support Services on G-Cloud 14

Jadu is on a mission to become the world's most accessible digital platform.

Our documents are presented in an open format to ensure the content is accessible to everyone.

Lot 3 - Cloud Support

Jadu provides a suite of services to support organisations wishing to implement digital and technology enabled change, as well as leveraging the Jadu Digital Platform as the ‘Digital Layer’ for their business operations and customer service delivery.

Our services range from Strategic Consulting and Service Redesign, addressing complex challenges, planning and prioritisation, to creative digital design, software development and accessibility training to design and deliver digital platform technology, that is user centred.

Our teams collaborate across data, technology, user experience, and design to help organisations provide accessible and user focused services and experiences.

Cloud Support and Platform Management

We offer enhanced support services providing additional resilience and platform management services that fit your organisation’s needs.

For existing Jadu Central licence holders

Platform Management	Cost – LIVE instance	Cost – Non Live instance
Platform Management Includes patches and support desk for hosted environments	£420 per VM	£210 per VM

Support Description	Standard Tier Support Jadu Hosted (per month)	Standard Tier Support non-Jadu Hosted (per month)	Upgrade to Enhanced support tier (per month)
Jadu Central	£1,260	£1,365	Additional £1,300
Jadu Central Content only Support Includes patches and support desk for Jadu Central Content	£630	£683	Additional £650
Jadu Central Forms only Support Includes patches and support desk for Jadu Central Forms	£630	£683	Additional £650
Paybridge Software Support Includes patches and support desk for Paybridge	£368	£368	n/a
Premium Galaxies site support Named support access for individuals of a Galaxies site organisation, separate from the organisation providing the Jadu Central Platform *	£525	£525	Additional £650
Add 5 additional Jadu Central support users	£400	£500	Additional £400 (Jadu Hosted) or £500 (non-Jadu Hosted) to add users to Enhanced support

NOTE: All costs quoted are monthly and are exclusive of VAT

* Premium Galaxies site support provides additional users and support for Galaxies sites.

Jadu Starbase Dock 2204 75 Exploration Drive Space City, Leicester, LE4 5NU Telephone: 0116 222 7242 Email: sales@jadu.net Website: www.jadu.net